Noticeboard

DELAYS TO FLU VACCINE DELIVERY - IMPORTANT NOTICE

ALL GP'S AND PHARMACIES HAVE BEEN INFORMED THAT DUE TO CIRCUMSTANCES OUT OF OUR CONTROL, SCHEDULED FLU VACCINE DELIVERIES HAVE BEEN DELAYED. PLEASE DO NOT TELEPHONE THE SURGERY. YOU WILL BE CONTACTED WHEN A VACCINE IS AVAILABLE AND IT WILL BE ALLOCATED TO THE MOST VUNERABLE PATIENTS FIRST. WE APOLOGISE FOR ANY INCONVENIENCE CAUSED, BUT THIS SITUATION IS COMPLETELY BEYOND OUR CONTROL.

DR ANDREOU AND PARTNERS

We are conscious that some patients registered at Dr Andreou and Partners may have been affected by current events in Afghanistan. Dr Andreou and Partners is  accredited by the Royal College of General Pratitioners, as one which specialises in the care of military veterans and their families. If recent events have affected you and you wish to seek help please come forward and ask about speaking to one of our General Practitioners. 

CLINICS FOR THE COVID-19 VACCINATION WILL BE HELD AT

PORTWAY LIFESTYLE CENTRE B69 1HE

THIS WILL BE BY APPOINTMENT ONLY AS PER NHS  ENGLAND GUIDELINES. PLEASE DO NOT CALL TO BOOK APPOINTMENTS - YOU WILL BE CONTACTED BY YOUR GP SURGERY WHEN A VACCINE IS AVAILABLE FOR YOU. 

PLEASE ENSURE YOU HAVE YOUR VACCINE AS BOOKED

FOR YOUR SAFETY, AS WELL AS THE SAFETY OF OTHER PATIENTS AND OUR STAFF- WE WOULD LIKE TO ADVISE THAT A PROTECTIVE FACE COVERING STILL  BE WORN BEFORE ENTERING THIS BUILDING (OLDBURY HEALTH CENTRE)

EXCEPTIONS TO THIS RULE ARE CHILDREN UNDER 5 YEARS AND ANYONE WITH UNDERLYING MEDICAL CONDITIONS, AS PER GOVERNMENT GUIDELINES.

THANK YOU FOR YOU CO-OPERATION - DR ANDREOU AND PARTNERS

Please be aware, during the Covid crisis  access  to the surgery will be controlled and all patients entering will be required to have their temperature recorded. If you need to collect a prescription/ letter personally (though we strongly suggest ordering via our website or NHS App or via your pharmacy and having it sent to your usual pharmacy directly) please telephone the surgery first to obtain instructions to enable you to collect.


The Sandwell and West Birmingham Health App is a brand new service providing online access to manage you healthcare 24 hours a day.

Book appointments, check your symptoms, manage your medication, view test results, and access your medical record. Available 24/7, wherever you are.

you can now download an app on you mobile devices

Pease find  the links below:

SWB Health App links for patients:

Apple iPhone and iPad: https://apps.apple.com/gb/app/swb-heath-app/id1483229970

Android phones and tablets: https://play.google.com/store/apps/details?id=com.substrakthealth.patientpack.swb

PC and laptop: https://app.swbhealthapp.com/splash

PLEASE SEE GUIDANCE FOR CHANGES TO ORDERING REPEAT MEDICATION IN THE PRESCRIPTION  SECTION OF THIS WEBSITE

 

CORONAVIRUS INFORMATION FOR PATIENTS AND CARERS

if you have either:

* a high temperature

* a new continuous cough

*loss of taste and/ or smell

Do not go to a GP surgery, pharmacy or hospital.

Contact the NHS111 online Coronavirus service if:

* you feel you cannot cope with your symptoms at home

*your condition gets worse

*your symptoms do not get better after 7 days.

*You can  contact NHS 111 on http://111.nhs.uk/service/covid-19 please only use this address if you have the criteria listed above.

If you require  only general information on coronavirus please use https://www.nhs/uk/conditions/coronavirus-covid-19/

IF YOU REQUIRE A  GP DURING THE TIME THE SURGERY IS CLOSED CALL NHS 111, OR IF YOU FEEL IT IS AN EMERGENCY 999

SELF CARE information

Remember if you have a common ailment, its quicker and easier to think # selfcareforlife. You local pharmacist can supply advice  and treatments, or why not look at these fact sheets from @ selfcare forum   http://bit.ly/2tiBs9K  

 

OLDBURY AND LANGLEY PRIMARY CARE NETWORK

We would like to make you aware that we are now working in collaboration with  several other practices in the local area  to improve services for you and your families and to use our resources more effectively. To find out more information about Primary Care Networks see the link below.

https://www.england.nhs.uk/primary-care/primary-care-networks/

IMPORTANT INFORMATION ABOUT PHLEBOTOMY SERVICE( BLOOD TESTS) AT OLDBURY HEALTH CENTRE

FROM 5/8/2019 THE ABOVE SERVICE WILL NO LONGER BE PROVIDED AS A WALK-IN ACCESS- THE SERVICE PROVIDER IS STIPULATING THAT ALL PATIENTS WHO WISH TO HAVE A BLOOD TEST PERFORMED AT OLDBURY HEALTH CENTRE NEED TO BOOK AN APPOINTMENT SLOT - AS PER OTHER APPOINTMENTS. 

THE TELEPHONE NUMBER OF THE SERVICE PROVIDING THE BLOOD TEST APPOINTMENTS IS; 0121-507-6104

AS DR ANDREOU AND PARTNERS DO NOT EMPLOY THE PHLEBOTOMIST WHO ATTENDS MONDAY TO FRIDAY- PLEASE DO NOT CONTACT THE SURGERY TO BOOK OR BOOK ONLINE AS PRACTICE STAFF CANNOT PERFORM THIS SERVICE FOR YOU. 

Please be aware from 1st March 2019 this practice will no longer provide a travel advice / vaccination service for adults or children. General travel advice can be found on the NATHNAC website and in our clinics and service pages. We do give details about alternative services in the area that patients can use to obtain travel advice  and vaccinations, which may incur a fee. We will not however, continue to stock or administer vaccines at this surgery from the above date.

IF YOU REQUIRE A  GP DURING THE TIME THE SURGERY IS CLOSED CALL NHS 111, OR IF YOU FEEL IT IS AN EMERGENCY 999.

From the 1st of December 2018 this practice will no longer offer ear irrigation for the removal of wax as a routine procedure. A leaflet detailing how to instill eardrops that are purchased over the counter from your usual pharmacist, is available at reception.

This leaflet will help you (or your carer) to use eardrops appropriately for up to 7 days – to enable ear wax to be expelled naturally from the ears. Other self-use methods to remove ear wax are also included in the leaflet information.

Patients who have examinations or hearing aid fittings at a hospital, may still be eligible to have an ear irrigation procedure booked, upon production of their hospital appointment letter to reception staff. If you feel that you fit this criteria, but do not have a booked appointment letter to produce, you may discuss with a GP during a telephone consultation (booked as usual via reception).

Other agencies ( eg. Pharmacies)may offer ear syringing as a service but as it is a non NHS procedure, it may incur a charge, which is at the discretion of the agency providing it.

 IF YOU NEED URGENT ADVICE FROM A DOCTOR CALL THE PRACTICE NUMBER, TO BE REDIRECTED AS USUAL WHEN THE PRACTICE IS CLOSED.

PLEASE NOTE - from Saturday the 7th of April 2018, the surgery will be closed on Saturdays. We will still continue to be open weekdays from 8am to 8pm.

Patients needing care on Saturdays or Sundays  that will not wait till Monday should continue to  call NHS 111  as usually advised.

IF YOU FEEL YOU HAVE A LIFE THREATENING EMERGENCY THEN PLEASE CALL 999 

From the 1/4/2015 all patients will be allocated an accountable General Practitioner (GP) as required by NHS England. This accountable GP would be responsible for coordinating your care if applicable. If you wish to be notified about who your accountable GP is, please contact reception on the usual contact numbers. If you wish to change your accountable GP, you can ask at reception for an application form to do so.   If you wish to opt out of the allocation of an accountable GP please let reception staff know.

Please note- this is an five partner GP practice ( with other none partner Doctors also) and any patient can book to see any Gp they prefer – this will not change.

 

From the 1st of April 2016 we will  be able to offer extended online access to detailed coded records, for some patients aged over 18 years. For more information and a downloadable leaflet - please see our  Statement of Intent to offer online services by following the link under further information. You can also ring the surgery to speak to a receptionist on the telephone number above.

 

Accessibility Statement

This website is run by My Surgery Website, however the content is maintained by the business it represents. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 200% without text spilling off the screen
  • Navigate the website using just a keyboard
  • Navigate the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquiries@mysurgerywebsite.co.uk

Telephone: 0333 433 0021

We’ll consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us via the email below with the subject “Accessibility Problem”.

Email: enquiries@mysurgerywebsite.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Compatibility with browsers and assistive technology

This website is designed to be compatible with the following assistive technologies;

  • NVDA with Internet Explorer
  • NVDA with Google Chrome
  • NVDA with Firefox
  • NVDA with Edge
  • NVDA with Safari
  • JAWS with Internet Explorer
  • JAWS with Google Chrome
  • JAWS with Firefox
  • JAWS with Edge
  • JAWS with Safari

How our site looks and work is based on HTML5, and we test for and support the following browsers:

  • Google Chrome (versions in support)
  • Mozilla Firefox (versions in support)
  • Internet Explorer (version 10 and above)
  • Microsoft Edge (versions in support)
  • Apple Safari (versions in support)

Technical specifications

This website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • JavaScript

UserWay accessibility widget

The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.

UserWay provides the following accessibility functionality:

  • Increase Text Size
  • Stop Animations
  • Tooltips
  • Convert to Accessible Fonts
  • Highlight Links
  • Larger Cursor
  • Reading Guide
  • Dark Mode
  • Light Mode
  • Invert Colours
  • Text Spacing
  • Colour Desaturation

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

  • The structure of all the pages throughout the site may affect users using assistive technology and keyboard navigation.
  • The text will not reflow in a single column when you change the size of the browser window.
  • You cannot modify the line height or spacing of text.
  • Some form elements are missing descriptions.
  • Some elements may be missing keyboard focus.
  • You cannot skip to the main content when using a screen reader.
  • Some links identified only by colour.
  • Some link text is used for multiple different destinations.
  • Colour contrast in some areas is insufficient.
  • Some image links are missing alternative text.
  • Heading is missing text in some areas.
  • Some heading elements are not consistent.
  • An iFrame used on the site is missing a title.
  • HTML tags are used to format text in some places.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

We conduct internal testing against known accessibility issues which are not able to be found through automated testing. 

This statement was prepared on 30th June 2021. It was last reviewed on 30th June 2021 by My Surgery Website.  We tested the home page and 10 random pages.  Next review due 30th December 2021 by My Surgery Website

Accessible features we test manually

  • manual check against the W3C validator
  • examining microdata markup and alt text using special tools
  • checking content in a text-only browser
  • using screen readers to read text aloud
  • using disability simulation tools to browse the website

Accessible features we test using third party tools

Axe: Web Accessibility Testing

Site Improve Accessibility Checker

WAVE Web Accessibility Evaluation Tool

 
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