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MAY BANK HOLIDAY 2020  SURGERY OPENING TIMES

Bank Holiday 25th May 2020  -telephone  triage appointments only between 9am to 11.30 am. Please note the surgery premises will be closed.

Please be aware, during the Covid crisis you will not be able to access the surgery as all doors are closed. If you need to collect a prescription/ letter personally ( though we strongly suggest ordering via our website or NHS App or via your pharmacy and having it sent to your usual pharmacy directly) please telephone the surgery first to obtain instructions to enable you to collect.

PLEASE SEE GUIDANCE FOR CHANGES TO ORDERING REPEAT MEDICATION IN THE PRESCRIPTION  SECTION OF THIS WEBSITE

 

CORONAVIRUS INFORMATION FOR PATIENTS AND CARERS

Stay at home for 7 days if you have either:

* a high temperature

* a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

Contact the NHS111 online Coronavirus service if:

* you feel you cannot cope with your symptoms at home

*your condition gets worse

*your symptoms do not get better after 7 days.

*You can  contact NHS 111 on http://111.nhs.uk/service/covid-19 please only use this address if you have the criteria listed above.

If you require  only general information on coronavirus please use https://www.nhs/uk/conditions/coronavirus-covid-19/

PLEASE BE AWARE FROM MONDAY 16TH OF MARCH ALL APPOINTMENTS WITH A GP OR NURSE AT THIS SURGERY WILL BE TELEPHONE TRIAGED BEFORE A DECISION IS MADE THAT A FACE TO FACE APPOINTMENT IS REQUIRED.

PLEASE HELP US TO STAY OPEN AND PROVIDE A SERVICE FOR YOU BY;

* NOT ATTENDING THE SURGERY WITHOUT A PRE-ARRANGED CONTACT FROM A CLINICIAN - PLEASE PHONE FIRST FOR ADVICE

* ATTENDING FOR YOUR ARRANGED APPOINTMENT ON TIME - PLEASE DO NOT ATTEND EARLY YOU MAY BE ASKED TO WAIT OUTSIDE THE SURGERY TILL YOUR ARRANGED APPOINTMENT TIME

THANK YOU FOR YOUR PATIENCE IN THESE DIFFICULT TIMES AND FOR COMPLYING WITH THE VERY NECESSARY GUIDELINES GIVEN ABOVE.

IF YOU REQUIRE A  GP DURING THE TIME THE SURGERY IS CLOSED CALL NHS 111, OR IF YOU FEEL IT IS AN EMERGENCY 999

SELF CARE information

Remember if you have a common ailment, its quicker and easier to think # selfcareforlife. You local pharmacist can supply advice  and treatments, or why not look at these fact sheets from @ selfcare forum   http://bit.ly/2tiBs9K  

 

OLDBURY HEALTH CENTRE NEWS

We would like to make you aware that Dr Alison Beveridge who has been a Partner for many years at this practice, will retire after the 31st July 2019 after many years of providing quality care to all the patients on our list. She will still do one day per week as a locum doctor, but we are sure that all her patients as well as her staff, would like to wish her a wonderful and well deserved retirement.

OLDBURY AND LANGLEY PRIMARY CARE NETWORK

We would like to make you aware that we are now working in collaboration with other practices in the local area  to improve services for you and your families and to use our resources more effectively. To find out more information about Primary Care Networks see the link below.

https://www.england.nhs.uk/primary-care/primary-care-networks/

IMPORTANT INFORMATION ABOUT PHLEBOTOMY SERVICE( BLOOD TESTS) AT OLDBURY HEALTH CENTRE

FROM 5/8/2019 THE ABOVE SERVICE WILL NO LONGER BE PROVIDED AS A WALK-IN ACCESS- THE SERVICE PROVIDER IS STIPULATING THAT ALL PATIENTS WHO WISH TO HAVE A BLOOD TEST PERFORMED AT OLDBURY HEALTH CENTRE NEED TO BOOK AN APPOINTMENT SLOT - AS PER OTHER APPOINTMENTS. 

THE TELEPHONE NUMBER OF THE SERVICE PROVIDING THE BLOOD TEST APPOINTMENTS IS; 0121-507-6104

AS DR ANDREOU AND PARTNERS DO NOT EMPLOY THE PHLEBOTOMIST WHO ATTENDS MONDAY TO FRIDAY- PLEASE DO NOT CONTACT THE SURGERY TO BOOK OR BOOK ONLINE AS PRACTICE STAFF CANNOT PERFORM THIS SERVICE FOR YOU. 

Please be aware from 1st March 2019 this practice will no longer provide a travel advice / vaccination service for adults or children. General travel advice can be found on the NATHNAC website and in our clinics and service pages. We do give details about alternative services in the area that patients can use to obtain travel advice  and vaccinations, which may incur a fee. We will not however, continue to stock or administer vaccines at this surgery from the above date.

IF YOU REQUIRE A  GP DURING THE TIME THE SURGERY IS CLOSED CALL NHS 111, OR IF YOU FEEL IT IS AN EMERGENCY 999.

From the 1st of December 2018 this practice will no longer offer ear irrigation for the removal of wax as a routine procedure. A leaflet detailing how to instill eardrops that are purchased over the counter from your usual pharmacist, is available at reception.

This leaflet will help you (or your carer) to use eardrops appropriately for up to 7 days – to enable ear wax to be expelled naturally from the ears. Other self-use methods to remove ear wax are also included in the leaflet information.

Patients who have examinations or hearing aid fittings at a hospital, may still be eligible to have an ear irrigation procedure booked, upon production of their hospital appointment letter to reception staff. If you feel that you fit this criteria, but do not have a booked appointment letter to produce, you may discuss with a GP during a telephone consultation (booked as usual via reception).

Other agencies ( eg. Pharmacies)may offer ear syringing as a service but as it is a non NHS procedure, it may incur a charge, which is at the discretion of the agency providing it.

 IF YOU NEED URGENT ADVICE FROM A DOCTOR CALL THE PRACTICE NUMBER, TO BE REDIRECTED AS USUAL WHEN THE PRACTICE IS CLOSED.

PLEASE NOTE - from Saturday the 7th of April 2018, the surgery will be closed on Saturdays. We will still continue to be open weekdays from 8am to 8pm.

Patients needing care on Saturdays or Sundays  that will not wait till Monday should continue to  call NHS 111  as usually advised.

IF YOU FEEL YOU HAVE A LIFE THREATENING EMERGENCY THEN PLEASE CALL 999 

ACCESS TO  GP APPOINTMENTS

Practices  in the SHP Federation are working in partnership to provide additional GP appointments between 6.30pm – 8pm during the week and also over the weekend, If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.  

Your appointment may be with another practice in the area and may not be at your registered practice.

From Friday 1st September 2017 the Surgery will be open for pre-booked GP appointments till 7.45 pm Monday to Friday. The Surgery doors will close at 8pm. Appointments can be booked on the usual telephone number or at the reception desk.

If all of our appointments are fully booked, patients may be offered an appointment with another GP practice within the locality.

From the 1/4/2015 all patients will be allocated an accountable General Practitioner (GP) as required by NHS England. This accountable GP would be responsible for coordinating your care if applicable. If you wish to be notified about who your accountable GP is, please contact reception on the usual contact numbers. If you wish to change your accountable GP, you can ask at reception for an application form to do so.   If you wish to opt out of the allocation of an accountable GP please let reception staff know.

Please note- this is an eight partner GP practice and any patient can book to see any Gp they prefer – this will not change.

 

From the 1st of April 2016 we will  be able to offer extended online access to detailed coded records, for some patients aged over 18 years. For more information and a downloadable leaflet - please see our  Statement of Intent to offer online services by following the link under further information. You can also ring the surgery to speak to a receptionist on the telephone number above.

 

Depression Questionnaire

PHQ9 QuestionnaireThis easy to use patient questionnaire has been validated for use in Primary Care.

It is used by your doctor to monitor the severity of depression and response to treatment.

It can also be used to make a tentative diagnosis of depression.

PLEASE NOTE - do not complete this form unless you are a registered patient at Dr Andreou and partners.

PHQ9 IconPHQ-9 Depression Assessment Questionnaire



 
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