PLEASE NOTE FROM 12 PM ON THURSDAY 21ST FEB WE WILL BE UPGRADING OUR PHONE SYSTEM. WHILE ALL PRECAUTIONS HAVE BEEN TAKEN TO REDUCE/ PREVENT DISRUPTION TO PATIENTS -IF YOU HAVE ANY PROBLEMS CONTACTING US OVER THIS PERIOD AND/OR IF YOU URGENTLY REQUIRE A DOCTOR DURING THIS TIME -PLEASE CONTACT NHS 111 FOR ADVICE AND TRIAGE
Please be aware from 1st March 2019 this practice will no longer provide a travel advice / vaccination service for adults or children. General travel advice can be found on the NATHNAC website and in our clinics and service pages. We do give details about alternative services in the area that patients can use to obtain travel advice and vaccinations, which may incur a fee. We will not continue to stock or administer vaccines at this surgery, however.
IF YOU REQUIRE A GP DURING THE TIME THE SURGERY IS CLOSED CALL NHS 111, OR IF YOU FEEL IT IS AN EMERGENCY 999.
From the 1st of December 2018 this practice will no longer offer ear irrigation for the removal of wax as a routine procedure. A leaflet detailing how to instill eardrops that are purchased over the counter from your usual pharmacist, is available at reception.
This leaflet will help you (or your carer) to use eardrops appropriately for up to 7 days – to enable ear wax to be expelled naturally from the ears. Other self-use methods to remove ear wax are also included in the leaflet information.
Patients who have examinations or hearing aid fittings at a hospital, may still be eligible to have an ear irrigation procedure booked, upon production of their hospital appointment letter to reception staff. If you feel that you fit this criteria, but do not have a booked appointment letter to produce, you may discuss with a GP during a telephone consultation (booked as usual via reception).
Other agencies ( eg. Pharmacies)may offer ear syringing as a service but as it is a non NHS procedure, it may incur a charge, which is at the discretion of the agency providing it.
IF YOU NEED URGENT ADVICE FROM A DOCTOR CALL THE PRACTICE NUMBER, TO BE REDIRECTED AS USUAL WHEN THE PRACTICE IS CLOSED.
PLEASE NOTE - from Saturday the 7th of April 2018, the surgery will be closed on Saturdays. We will still continue to be open weekdays from 8am to 8pm.
Patients needing care on Saturdays or Sundays that will not wait till Monday should continue to call NHS 111 as usually advised.
IF YOU FEEL YOU HAVE A LIFE THREATENING EMERGENCY THEN PLEASE CALL 999
ACCESS TO GP APPOINTMENTS
Practices in the SHP Federation are working in partnership to provide additional GP appointments between 6.30pm – 8pm during the week and also over the weekend, If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.
Your appointment may be with another practice in the area and may not be at your registered practice.
From Friday 1st September 2017 the Surgery will be open for pre-booked GP appointments till 7.45 pm Monday to Friday. The Surgery doors will close at 8pm. Appointments can be booked on the usual telephone number or at the reception desk.
If all of our appointments are fully booked, patients may be offered an appointment with another GP practice within the locality.
From the 1/4/2015 all patients will be allocated an accountable General Practitioner (GP) as required by NHS England. This accountable GP would be responsible for coordinating your care if applicable. If you wish to be notified about who your accountable GP is, please contact reception on the usual contact numbers. If you wish to change your accountable GP, you can ask at reception for an application form to do so. If you wish to opt out of the allocation of an accountable GP please let reception staff know.
Please note- this is an eight partner GP practice and any patient can book to see any Gp they prefer – this will not change.
From the 1st of April 2016 we will be able to offer extended online access to detailed coded records, for some patients aged over 18 years. For more information and a downloadable leaflet - please see our Statement of Intent to offer online services by following the link under further information. You can also ring the surgery to speak to a receptionist on the telephone number above.